Frequently Asked Questions
Listed below are some of the most frequently asked questions we receive.
We also answer questions related to precious metal refining on our blog and forum. This can be a great resource to ask questions about your items or to find previous posts about the material in question.
How do I know Arch Enterprises is a reputable company?
Arch Enterprises has been in business in central Missouri for over 15 years and is a member of several professional business organizations such as the Better Business Bureau and the National Association of Dental Laboratories. Our customer base includes large Fortune 500 companies, hospital groups, and thousands of consumers. We don’t run infomercials or use obscure weighing techniques. We use proven techniques and advanced equipment to refine gold, silver, and platinum right here in our facility in the United States.
What is the precious metal worth?
We will give you an estimate of our fees on the phone or via email and if possible provide an estimate of the payment you can expect to be paid based on your item’s description. As a starting point, visit Our Payout Schedule. However, for a more customized estimate we encourage you to contact us by calling (800) 835-0478 or Request an Estimate online.
I am not sure if my material is actual silver or gold instead of just plated?
As a general rule, precious metals are not magnetic. We recommend running a strong magnet over your items. If the magnet sticks, most likely your items are plated. Call us if you are still unsure and we can help you decide if you should send in your materials.
What do you do with my precious metal material?
Your material is melted down and the precious metal is recycled and sent back into industry uses.
What is the benefit of mailing my valuables to you instead of just going to a pawnshop location?
Arch Enterprises typically pays substantially more than what a pawnshop will for the same item of jewelry, coins or other material. Plus, you can correspond with us from the safety of your own home and avoid the pawnshop clientele.
Should I insure my package?
We recommend insuring your packages and using the carrier of your choice, however USPS priority mail is preferred. Please request the "Delivery Signature Required" option when you ship.
Click here for more shipping information.
What if my payment doesn’t arrive in 21 business days?
Our turn around time for payment is 21 business days on jewelry, coins & bars. All other material, depending on the type, can range from 8 to 10 business weeks and there are certain types of material that may take additional time beyond the 10 business weeks, please inquire. Just email us at firstname.lastname@example.org and we will track your shipment down for you immediately.
What areas does Arch service?
Arch is a national precious metal refiner and receives shipments from the contiguous United States at our facility in Mexico, Missouri. We do not work with international shipments on a regular basis.
Arch is headquartered and operates its refining facility in Mexico, Missouri. We also offer onsite pick up for large volumes of X-Ray film in the following states:
• Alabama • Florida (Northern Counties) • Illinois • Iowa • Kansas • Missouri • Oklahoma • Tennessee
Arch no longer operates a satellite refining office out of Birmingham, Alabama, however as mentioned above it is one of our onsite pick up locations and we can work closely with customers that have large volumes of precious metals.